Visual inspection
Check LEDs, display messages, cable state, physical damage, labels or other observable conditions and report evidence.
Smart Hands
A precise onsite task is easier to execute, verify and invoice.
Smart Hands is for physical technical work that requires a person at the equipment. The best request specifies exactly what may be touched, how success is measured and when the technician must stop.
Quick answer
Smart Hands is scoped onsite technical assistance for physical infrastructure. Typical work can include visual inspection, cable tracing and patching, power actions, rack-and-stack, approved component replacement, asset/serial verification, console connection and photo evidence — subject to site access and an approved task scope.
Typical tasks
Examples of physical work you can scope
Cabling & patching
Trace, label, connect or replace approved network/power cables according to a port map or explicit instruction.
Power actions
Perform an approved physical power cycle or power-cable action when remote management is unavailable.
Component work
Replace approved RAM, disks, NICs or other compatible parts when access, parts and procedure are confirmed.
Scope template
Turn a chat message into an executable task
Identify equipment
Facility, rack/U, hostname, asset tag, serial number or another unambiguous identifier.
Define allowed actions
List exactly what the technician may disconnect, replace, power cycle, photograph or test.
Set stop conditions
State what must not happen and when the technician should pause and contact you.
Define evidence
Photos, serials, link state, power state, console output or another acceptance check.
Safety
What not to send in the first request
Never put privileged credentials or secret keys in an ordinary enquiry. If console or authenticated access becomes necessary, use a separately agreed secure exchange after the task is accepted.
No private keys
Do not paste SSH private keys, recovery codes or administrator passwords into contact forms.
No payment secrets
Do not send card numbers or other financial credentials as part of a technical ticket.
No ambiguous permission
Avoid “do whatever is needed.” Define permitted actions and escalation points.
FAQ
Questions to settle before deployment or onsite work
It can be scoped if the exact server, compatible replacement part, access, safety procedure and allowed actions are confirmed. Logical RAID/filesystem recovery is a separate system-administration scope unless explicitly included.
Yes, where facility/security policy allows. State exactly what evidence you need, such as asset labels, cable path or status LEDs, and avoid capturing unrelated customer equipment.
Response time depends on location, access rules, technician availability, task risk and commercial arrangement. A guaranteed response time exists only when explicitly agreed.
Technical request
Describe the hardware or onsite task
For faster scoping, include the equipment, location, requested action, maintenance window, urgency and any stop conditions.
Turn the requirement into an executable scope.
Send the hardware, workload or onsite task. We will separate assumptions from confirmed availability before anything is deployed or touched.